Last updated:04-OCT-2026
This policy explains subscription renewals, cancellations, and refunds for AntennaPilot™, RoutePilot™, Device Manager for SonicWall™, BackupPilot™, EightBells™ and Wakeline™.
1. Subscription Plans
Subscriptions for these products may include:
- Contact us for quotation
2. Automatic Renewal
Subscriptions renew automatically at the end of each billing period unless cancelled before renewal.
3. How to Cancel
You may cancel at any time by contacting: support@antennapilot.com
Include the email used for purchase and your license/order reference if available.
If you purchased through a third-party marketplace, cancellation must be performed through that marketplace and its policies apply.
4. Access After Cancellation
After cancellation:
- Access remains active until the end of the current paid billing period
- You will not be charged for the next billing cycle
5. Refunds
To the maximum extent permitted by law, subscription payments are non-refundable and we do not provide credits for:
- partially used billing periods
- unused time
- unused access
Where applicable law requires refunds (including mandatory consumer rights), we will comply.
6. Failed Payments
If a payment fails, we may retry charging and/or suspend access until payment is successful. If payment is not completed within a reasonable time, the subscription may be cancelled.
7. Price Changes
We may change prices in the future. If we do, the updated price typically applies at renewal. Where required by law, we will provide notice and comply with mandatory requirements.
8. Contact
Billing and cancellation requests: support@antennapilot.com